The deadline to reserve a hotel room in the NAFA discounted hotel block is March 19, 2026.

All reservations must be received by March 19, 2026, to guarantee availability and discounted room rates. After this date, reservations will be made based on availability and hotels may charge higher rates. When booking your hotel accommodations, you must provide a valid credit card number to guarantee payment. Hotels will charge the non-refundable deposit of one night’s room & tax on or after March 19, 2026. This deposit will be applied to each guest’s folio upon check-in. Cancellations after March 19, 2026, hotels will charge the non-refundable deposit of one night’s room & tax. Through April 2, 2026 you may process changes and cancellations online or in writing to Orchid Events via e-mail help@orchid.events. After April 2, 2026 contact hotels directly to make changes and cancellations.

Questions or Special Requests? Please contact Orchid Events at 800-572-9707 or e-mail help@orchid.events. Special requests are not guaranteed. Hotels will assign specific room types upon check-in, based on availability.

CONTACT ORCHID EVENTS

For issues with the online housing process, or to inquire about a reservation, contact customer service Monday through Friday, 9:00 a.m.–1:00 p.m. MST at 800-572-9707 (US) or 801-505-4137 (International) or email help@orchid.events.

Reservations may be made online 24 hours a day.

RESERVATIONS

Book – Modify – Cancel Online

Telephone: Agents available 9:00 a.m. to 1:00 p.m. MST, Monday through Friday:

Toll-free (US): 1-800-572-9707

International:   +1-801-505-4137

All reservations must be received by March 19, 2026, to guarantee availability and conference rates. After this date, reservations will be made based on availability and hotels may charge higher rates.

Government Rate Hotel Rooms: There are a limited number of government rate hotel rooms available at the Hilton Cleveland Downtown and the Drury Plaza Hotel. To book government rooms, you can book online and select Government Employee, contact Orchid Events at Toll-free: 800-572-9707 or email help@orchid.events. You must bring qualifying documentation to present to the hotel upon check in. Without qualifying documents room rate will be changed to prevailing rate.

Acknowledgments: Orchid Events will send reservation acknowledgements within 24 hours via email if booked online or by telephone. If you do not receive your acknowledgement in this time frame, contact Orchid Events. You will not receive a written confirmation from the hotel.

Deposit: All reservation requests must be accompanied by a credit card guarantee for each room reserved. Your credit card WILL NOT BE CHARGED during the initial booking and will be held as a GUARANTEE only. Hotels WILL charge a one-night, non-refundable deposit on or about March 19, 2026.

Attendee Cancellations & Changes: When booking your hotel accommodations, you must provide a valid credit card number to guarantee payment. Hotels will charge the non-refundable deposit of one night’s room and tax on or about March 19, 2026. This deposit will be applied to each guest’s folio upon check-in. Cancellations after March 19, 2026, hotels will charge the non-refundable deposit of one night’s room & tax. Through April 2, 2026 you may process changes and cancellations online or in writing to Orchid Events via e-mail help@orchid.events. After April 2, 2026 contact hotels directly to make changes and cancellations.

POACHING AND PIRACY - BE AWARE!

Hotel piracy is when companies and groups who ARE NOT affiliated with NAFA/CAR contact you and to book hotels in the NAFA conference block. Orchid Events is the ONLY official housing company for I&E/CAR. Booking through Orchid Events, ensures you will be working with a reputable company, that your credit card information is secure, and that you will benefit from all services provided to conference attendees at the official hotels. Reservations made through any agency other than Orchid Events will be at your own risk.

Companies that contact attendees and exhibitors with fraudulent offerings of hotel rooms at significant discounts are commonly referred to as “housing pirates” or “housing poachers.” These companies often misrepresent themselves by illegally using the NAFA/CAR logo. Lured by highly attractive rates, exhibitors and attendees fall prey to these imposters losing significant deposits, discovering hidden costs, credit cards charged in full at the time of reservation, or not providing the hotel reservations promised.

If you are contacted by anyone other than Orchid Events, please contact Orchid Events at help@orchid.events or call 800-572-9707.